Refund Policy

Last Updated: October 02, 2024

At Mr SMM, we strive to provide the best quality services to our clients. However, due to the nature of digital services, we have a strict refund policy as outlined below. By using our services, you agree to the terms of this policy.

1. General Refund Policy

• We do not issue refunds to users' bank accounts or external payment methods.
• Refunds are only processed to the Mr SMM wallet of your account.
• Users can review their refund history at mrsmm.org/orders/refunds

2. Refunds on Order Cancellation

• If your order is cancelled for any reason, the amount will be credited to your Mr SMM wallet.
• No refunds will be issued for orders that are dropped after delivery. However, we provide refills for orders that come with a refill guarantee.

3. Refunds for Child Panel Orders

• If a client places an order for a child panel and cancels it before the panel is fully set up, we will refund the amount to the Mr SMM wallet only, not to an external bank account.

4. Special Cases for High Payment Refunds

In special cases where a user mistakenly pays a large amount and requests a refund to their bank account, we may issue a refund after deducting applicable charges as detailed below:

4.1. Refund Deductions

• Payment Gateway Fees (deducted based on the method used):

1. Razorpay (India): 3.6%
2. Razorpay (Other Countries): 4.8%
3. Perfect Money: 2% (Currently disabled)
4. Binance: 3%
5. UPI: 2%
6. PayPal: 8%

• Additional Charges:

1. GST: 18% on the total amount
2. Platform Fee: 3%
3. Processing Fee: 2% for refunds to external accounts

5. Conditions for Refund Eligibility

• Orders that are partially completed, delayed, or in progress are not eligible for refunds unless explicitly cancelled.
• For services that offer refills, we will provide refills within the specified period, but no refunds will be issued for drops after delivery.

6. Non-Refundable Situations

• Orders placed for private social media accounts that fail due to account settings will not be refunded. Ensure your account is public before placing an order.
• We do not offer refunds for orders that experience drops unless the service explicitly includes a refill guarantee.

7. Contact Us

For any refund-related inquiries, please contact our support team:

Email: help@mrsmm.org
Website: www.mrsmm.org

By using our services, you agree to this refund policy. Please review it carefully before placing an order. Thank you for choosing Mr SMM!